travis' brain dump

Ahhh… the end user. What a wonderful compilation of pure ignorance and misdirected rage. I’m not talking about every end user, don’t get me wrong… I’m talking about those retarded few who fall into the hall of fame category category of Darwin award candidate or are poster children for a PEBKAC union.

PEBKAC is an acronym which stands for “Problem Exists Between Keyboard And Chair”.^[1] The phrase is used by computer experts as a semi-humorous^[2] way to describe user errors.

Being a perfect examples of how these choice few individuals wreak havoc on IT personell across the globe and show their true colors of idiocy, one of our LAN Admins took a ticket yesterday that has sense turned ugly…

Normally when a ticket is claimed by one of our Admins, it can take anywhere from a few minutes to a week to process the request depending on what is requested… In this particular intance a request was made for some operation to be completed to which not more than 24 hours later was treated as if it was a request that had been placed and unanswered for a period of days bordering on a week. This person is ranting and raving because someone hasn’t been given access to a particular application when a) the request form hasn’t even been filled out and signed off on and b) the request wasn’t even 24 hours old. Long story short this Admin is being harassed from all different directions based off misinformation being fed to people by this dumb user.

To the retarded users:

IT personell are *NOT* your personal servants waiting patiently for your request to come in so they can service you. They, unlike you, have other duties to perform which sometimes are of way more importance than your obviously (mostly only to you) trivial request. They will be dealt with in the order in which they were either a) received or b) classified as more urgent. Seriously, I bet you’re the kind of person who wants to be in front of the gunshot wound victim at the ER for your tiny splinter huh? Just STFU and GTFO!

*rant over*

I feel for this individual, I really do. I’m just glad in our organization we have a good communication string up the ladder and can usually resolve issues like this with an echo back down the chain which lands in their lap and leaves them with an icky taste in their mouth.

As for the user, I think this individual has lost the concept of time completely… This user actually submitted a ticket to IT concerning the fact that said individual’s watch consistently “lost” time when in the facility. LOL I think this person needs to be fitted for a slighlty larger helmet, it’s a little too tight.