travis' brain dump

For anyone who hasn’t heard me rant about this … here it comes… for those that have… here it comes again so just tune me out…

I’m talking about Strategic Resource Company… go ahead, click the link and give them a ring… read them my blog… I don’t care.

These people are personally responsible for just about 98% of the inappropriate language that has left my mouth in the last few months. They are liars, cheats and thieves that I hope burn for eternity in the fires of hell. (think i could be more clear on how I feel?)

During my stint as a contractor for TEK Systems from August until the end of December in 2007, SRC was the option for medical and prescription drug insurance. It cost you $103.27 of your hard earned money a week which during my tenure at Tek came out to a grand total of $1858.86. What did that get my family? *NEXT TO NOTHING* 

What started all this? Well Amanda has to get diabetic supplies such as test strips and such. The way the plan works, we pay for the stuff upfront and send in the receipts for a 70% reimbursement. Sounds pretty straight forward right? WRONG! These guys get the reciepts then send us a letter stating that in order to cover these charges we needed to provide a statement of prior coverage for a pre-existing condition. Not a problem. We had that. 🙂 They wanted from 2/28/2007 to the beginning of our switch to them which was 9/1/2007. We provided a coverage letter from 02/01/2007-09/01/2007 and waited… nothing… we called and they stated the claims were still denied/on hold because they needed further information. So I asked what more did they need? The letter said send information for x date to x date which we provided. The woman on the phone stated that ‘ oh no sir, sorry the letter we sent out had the wrong date on it, we need information for at least a year back ‘ … I paused for a second so as not to say something I would later regret… “ok, i replied – then why doesn’t your letter ask for it? I got two of them with the same dates on it… you know what? I don’t care, I’ll fax you over further coverage… ‘ she then gives me the fax number and I go about locating further documentation for Amanda. So we find documentation that covered all the way back to 01/01/2006. Two years oughtta do it right!? Apparently, all three times I faxed the information over, it mysteriously “DISAPPEARED!” riiiiight…. sure it did. Three fax confirmation pages and three different people at the facility and you *ALL* lose it? uh huh… sure…

So anyway… I finally get the insurance commisioner involved here in Colorado who gets all over their case and says ‘ provide proper reason why you’re not paying these claims ‘ and today… I get that confirmation… They claim now the claims are denied for ‘ This amount exceeds the annual maximum in plan… ‘ WHAT?! They *NEVER* paid a single prescription claim and let’s not forget that they didn’t pay jack of any other claim that went in either. When I added everything up they paid right at about 12% of all the total medical bills that were charged while we were with them. Gotta love it. I’m *STILL* paying for stuff that was billed during that period of time… Definitely don’t see that happening with the existing insurance we have through the company I work for now. They’ve already paid a bunch of money out and I’ve still got millions left on the plan maximum. (seriously, millions).

So the moral of the story here? SRC/Aetna is a scam! I’m not sure about Aetna as a whole, I’ve had great success in the past with them when I had them as insurance while I worked at Fast Data. Sure they were pricey but when a $16,000 birth of a child only costs $350 and your copays for doctor visits never exceeded $20 with no problems in the claim process who could complain!? Personally I think it’s just SRC… A bunch of uneducated southern hick trash is what they are. Now before you get all upset you southerners remember I was born there and lived there and I happen to know for a fact there are some intelligent people there… Think of these people that are just the ones you roll your eyes at when they cut you off on somewhere like Washington Road in Augusta and then yell at you like you were the one that cut them off…

*shrug* Ok, so I just had to vent a bit. I’m a little livid. I was counting on at least getting some money back for the $200/mo spent on these supplies but I guess that’s even too much to ask. FYI… I submitted a claim in to our new carrier in the same fashion as the old for the same items… No Issues… fun huh? *rolls eyes*