my xbox 360 repair story…
by Travis on Dec.05, 2006, under Tech Stuff
Allright, so here’s my thoughts. I’ve seen so many posts all over the internet with horror stories and success stories of everyone’s xbox 360 repairs.. so here’s the list of mine. This won’t be published until this is over with, so i’m keeping this as a draft until it’s finished. Keep in mind as I found out something new or did something directly related to this issue, I updated this.
Friday, November 17, 2006 – Xbox displayed the red ring of death. Contacted Microsoft support and setup to have my 360 sent in for repairs. I got a reference number and shipping instructions and got the box prepped up to be shipped out Monday.Â
Monday, November 20, 2006Â – Shipped out the Xbox via FedEx Ground (10 bucks as opposed to 30 bucks for 3-day or 45 bucks for 2nd day). Fedex estimates the box will arrive on Monday November 27, 2006.
Monday, November 27, 2006 – Arrived at McAllen Service Center – It appears my Xbox took a little side trip to North Platte, NE — wonder why that happend, lol…. either way, despite its field trip to the middle of nowhere, it made it on the day FedEx said it would so here we go…. let’s see what happens now. I think I’ll call them tomorrow to get a status report. 🙂
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Date/Time |
 | |
 | Activity |
 | |
 | Location |
 | |
 |  | ||
|  | Nov 27, 2006 |  11:38 AM |  |  |  | Delivered  |  |  |  | McAllen, TX |  |  |  |  |  |
|  | Nov 25, 2006 |  4:43 AM |  |  |  | On FedEx vehicle for delivery  |  |  |  | WESLACO, TX |  |  |  |  |  |
|  |  |  1:49 AM |  |  |  | At local FedEx facility  |  |  |  | WESLACO, TX |  |  |  |  |  |
|  | Nov 23, 2006 |  1:16 AM |  |  |  | Arrived at FedEx location  |  |  |  | FORT WORTH, TX |  |  |  |  |  |
|  | Nov 22, 2006 |  6:48 AM |  |  |  | Departed FedEx location  |  |  |  | HENDERSON, CO |  |  |  |  |  |
|  |  |  12:13 AM |  |  |  | Arrived at FedEx location  |  |  |  | HENDERSON, CO |  |  |  |  |  |
|  | Nov 21, 2006 |  7:34 PM |  |  |  | Departed FedEx location  |  |  |  | NORTH PLATTE, NE |  |  |  |  |  |
|  |  |  9:50 AM |  |  |  | In transit  |  |  |  | NORTH PLATTE, NE |  |  |  |  |  |
|  |  |  8:42 AM |  |  |  | On FedEx vehicle for delivery  |  |  |  | NORTH PLATTE, NE |  |  |  |  |  |
|  | Nov 20, 2006 |  5:35 PM |  |  |  | Arrived at FedEx location  |  |  |  | HENDERSON, CO |  |  |  |  |  |
|  |  |  2:17 PM |  |  |  | Package data transmitted to FedEx  |  |  |  |  |  |  |  |  |  |
|  |  |  12:17 PM |  |  |  | Picked up  |  |  |  | HENDERSON, CO |  |  |  |  | |
Tuesday, November 28, 2006 – Allrighty… Called into support today, just to check on status and they confirmed my system has been received by the service center… today… funny i thought it was delivered before lunch yesterday!? *shrug* ok… whatever. the guy on the phone informed me (thankfully I got a decent English speaker this time) that it takes about 2-3 business days for ‘repair’ — so it takes 2-3 days for them to switch my case off my unit and put it on a refurb? wow… and I thought i was a slack-ass. So, it looks like I’ll be calling back in on Thursday to see if they’ve sent it back out. Yay for me. :-/
Friday, December 1, 2006 – Status update. Called into support today since I was too busy yesterday and here’s the latest. According to them my box was “repaired” yesterday and has been shipped out today. A tracking number should be available to me tomorrow. Looks like the guy was right, it *does* take them a couple days to switch the unit. lol
Saturday, December 2, 2006 – Wow, internal communication must be a real pain there… lol SO…. I called in today to get my tracking number, and the number I got said that the package was actually shipped out on November 29th and my XBOX is sitting in Commerce City, CO right now with an expected delivery date of the 4th… Well that sucks… I’m on hold right now with UPS, I’m gonna see if I can drive out there and will-call it. 🙂 At least this one didn’t take a field trip to Nebraska like my other one did, lol.
grrr … this sucks. they won’t let me do a pickup today. I can do it if i schedule a pickup for Tuesday!? WTF?! for the record… UPS SUCKS MICROSOFT, WHY DO YOU USE THEM!? Oh well… guess I’m waiting till Monday, this friggin blows! *sigh*
Monday, December 4, 2006 – Delivered! Setup & Testing…
Tuesday, December 5, 2006 – All seems well with it so far… It played a game last night no problem and a DVD so we’ll see how this one does… They sent me a completely different unit, so we’ll see what happens. hopefully i don’t have any issues with this one or someone’s goin down. need to get my extended warranty crap figured out now.
So, it appears this story wasn’t a nightmare this time around… It just took forever to ship everything…. Hopefully everything continues to go smoothly with it. If not, there will be another blog… lol
